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Capterra's "Best" Badges 

Introduction

Finding the right software is hard. Reviews help. But often finding the right reviews can be difficult too. End users need assistance in identifying the highest rated software for features and attributes that they care most about. Enter Capterra’s “Best” badges.

Capterra has over 200,000 vetted user reviews spanning its 400+ software categories. The “Best” badges synthesize these reviews to recognize the most highly-rated products by users in a given software category.

The badges are based on select review rating fields.  You can earn "Best" badges for the following recognitions:

Which software categories have badges?

A number of factors are used to determine the software categories in which the “Best” badges will be awarded, such as category popularity, product breadth, and review volume. These factors will evolve over time and focus on providing the most help to the greatest number of end users who seek guidance on software product selection and purchase.

At present we plan to refresh each category’s badges at least once a year. The timing of each market’s refresh will relate to its initial release date. Capterra reserves the right to increase or decrease the frequency and timing of badge refreshes as well as cease the awarding of badges for markets that no longer meet the aforementioned market criteria.

For how long is the badge valid?

Capterra Research analysts evaluate each product for relevance and applicability to its category. Products that do not meet this criteria will not be eligible to receive a “Best” badge.

How will you eliminate products that don’t belong in a given category?

Will only products in Capterra's Top 20 reports be allowed to win a badge?

No. Please see our methodology for details on “Best” badge qualification and recognition criteria. There is no intentional relationship between software products featured on Top 20 and those who win “Best” badges.

Will the qualification and/or recognition methodology change across categories and/or over time?

While there are no current plans to change the recognition methodology Capterra reserves the right to change methodology at any time in order to help vendors better differentiate their products and end users discover and purchase software.

Suggested uses of the “Best” designation in promotional and marketing materials can be found here.

Before using “Best” designation in marketing materials, please review the Vendor External Use Guidelines related to attribution and usage parameters. Use of Capterra “Best” badges must follow these guidelines.

How can I use the "Best" designation in promotional materials or press releases?

The full methodology for the “Best” quadrant can be found here.

What is the "Best" award methodology?

Can a product "opt in" or "opt out" of the "Best" awards?

No. Products are included in “Best” recognition only if they meet category definition and product qualification criteria. If a product meets the criteria, our process requires that it be evaluated for “Best” recognition. If a product does not meet the criteria, it will not be included for “Best” recognition consideration. Vendors therefore cannot choose to either “opt in” or “opt out.” However, it is optional for winning products to include their “Best” badge on their website and/or in their marketing. If they so choose to include it, all use must meet the parameter of the Vendor External Use Guidelines.

What safeguards are in place to prevent vendors from "gaming" the review process?

All end user-submitted reviews are reviewed individually and are validated before publishing. Reviews that do not meet the review guidelines are not published or included in “Best” qualification and recognition.

What if I have a complaint about the "Best of" methodology or other issues?

Please follow the "Best" badges Escalation Process here.

How can vendors improve their product's rating position?

Vendor’s can recruit users to submit reviews on any of the Gartner Digital Markets (Capterra.com, SoftwareAdvice.com, GetApp.com) sites and/or through free Reviews as a Service program.

No. Being a Gartner or Gartner Digital Markets client doesn’t influence product qualification or inclusion for any “Best” badge. Products are evaluated equally regardless of whether or not a provider is a client of Capterra, Gartner Digital Markets or Gartner in general.

Does being a Gartner or Capterra client influence qualifying for or winning a "Best" badge?

Yes. End user reviews for “Best of” badges are collected and aggregated from all Gartner Digital Markets (GDM) sites (Capterra.com, SoftwareAdvice.com, GetApp.com); therefore any reviews submitted to any GDM site will be included in “Best of” qualification for all categories that have “Best of” badges designated.

Sometimes content from a review will be considered in multiple categories, depending on the definition of the categories.

What if we recruit negative reviews - can we remove them?

No. We do not remove reviews unless the review doesn’t meet our quality standards and publishing criteria. You may report an issue by contacting our reviews team at reviews@capterra.com.

If I recruit user reviews on Software Advice or GetApp, will that still help my potential qualification and/or likelihood to win a "Best of" badge?

What if I recruit a review to my product profile for a different category or market? Will that be included?

Vendor External Use Guidelines

You may quote or display your product’s “Best” award for only the category in which the badge was awarded.

You may quote or display your product’s “Best” badge with or without an excerpted review comment or review statistic. Beyond the curated review comment or review statistic that will be awarded to badge winners, you may also quote and display alternative review comments for your product. Any review comment quoting must adhere to these Vendor External Use Guidelines.

You may not compare your company’s review rating scores directly or indirectly against any other competitive product, or use the Capterra “Best” award and/or review comments to criticize a competitor.

You may not imply that the “Best” award is the same as, or similar, to Capterra’s Top 20 awards or any other Capterra, Gartner, or Gartner affiliated companies’ awards

You may not imply that the “Best” award is the result of Gartner Research evaluation or display it next to Gartner Research.

Except in digital media with character limitations (e.g. Twitter), the following disclaimer must appear with any/all “Best” award references and graphic use:

The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates.

The below process provides a structured path to issue resolution, outlining how and when to initiate each action, how long it should take to resolve, and what you should expect:

First, make sure you’ve read the FAQs and Methodology for common answers to questions. If you have a question or issue not answered there, contact the "Best" team at best@capterra.com.

If interacting with this team does not resolve your issue, contact Gartner’s Office of the Ombudsman at Ombudsman@gartner.com. When you escalate, make sure you include details to support your assertions. Prepare your product teams and executives to be ready right away to discuss your allegations and rationale with researchers and managers, as well as the Ombudsman. This will help everyone to understand the issues and take appropriate action quickly.

Escalation Process for Technology Providers

Questions? Contact Us

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Methodology

Recognition Calculation

Badges are given to the products with the highest average review rating score across all of the products’ published reviews in the submission period. Only the ratings of review field that the specific badge represents will be considered. For example, “Best Support” will consider only the user ratings for customer support.

Average review rating scores are rounded to two decimals places before badge award winners are determined. In the case that multiple distinct products have the same average review rating score, the tie will be broken based on the number of reviews published during the submission period. The vendor with more reviews during the period will receive the higher rank. In the case
that multiple products have the same average score and the same number of published reviews in the submission period, each product will receive a badge. 

We target to distinguish ten products in a given category for each “Best” recognition. However, given “category fit” confirmation and tie-breaking rules, as described above, the number of recognized products may deviate from ten.

What are Capterra's "Best" badges?

Best Functionality

Best Support

Best Value

Most Recommended

The "Best" badges aid in end users' software research and enable them to make more informed purchase decisions.  They are also a fantastic trust element to add to your website and build confidence in the buying decision for your software product.

Released "Best" Badges Schedule

Category

Release date1

Applicant Tracking

November 15, 2017

Call Center

Help Desk

Inventory Management

Learning Management Systems

Project Management

Scheduling

Time Tracking

November 15, 2017

November 15, 2017

November 15, 2017

November 15, 2017

November 15, 2017

November 15, 2017

November 15, 2017

1. The badge eligibility cut-off date is exactly two months prior to the release date. So for example, using the above table, the cut-off date for Applicant Tracking, Call Center, Help Desk, Inventory Management, Learning Management Systems, Project Management, Scheduling, and Time Tracking was September 15, 2017.

"Best" badges will be awarded in additional categories over time.

Recognition Qualification

Category fit:  The product must be confirmed by our Research analysts as relevant and applicable to the respective category.

Review rating count:  In order for a product to qualify for a “Best” badge the product must have a minimum of ten published review rating scores (i.e. for the rating field that the specific badge represents) in the submission period. The submission period is defined as the 12 months prior to the badge eligibility cut-off date. Badge eligibility cut-off date varies across categories and aligns with when badges are initially released and then subsequently refreshed.

Published reviews:  The “Best” badge’s applicable review rating count criteria will only consider published reviews. To be published each review must pass our validation, quality, and non-duplication processes.  Please see our reviews guidelines here

Use of the "Best" badges must comply with these guidelines.

You may not include the “Best” award in your reprint promotional materials of published Gartner research (e.g., Magic Quadrant or Critical Capabilities landing pages).

Proper "Best" Badge Logo Usage:

The Capterra “Best” logo is a trademark and service mark of Gartner Inc. and/or its affiliates and may only be used after securing express, written permission.

When using the “Best” badge in promotional materials, you must provide a link to the “Best” methodology page so that end users have full and proper context.

You cannot alter or modify the Capterra “Best” badge image, or place additional visuals/text on top of the badge that would somehow alter or obscure the designation.

You must include the required clear space around the Capterra “Best” logo.

Your logo must be the primary image (relative to both size and positioning) in your promotional materials.

The Capterra “Best” logo must be secondary in position to your logo and at least 10% smaller in size.

The Capterra “Best” logo may not be placed next to, or bundled with, your logo or any other logos.

The Capterra “Best” logo may not appear in your email signature stamp or securities offering documents (including annual reports).

The Capterra “Best” logo may be used in perpetuity provided the full report attribution and following legal disclaimer appear with the logo:

The Capterra “Best” logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates.

Frequently Asked Questions